Thursday, August 13, 2009

A Bonafide Rant

I really try not to focus too much on life's little annoying moments because overall I'm very blessed. But this morning I obviously woke up on the wrong side of the bed and then had a very obnoxious experience at Starbucks. Because I've worked in many jobs where customer service was the primary focus, I know what it feels like on the employee side but that makes me more annoyed not less. I know that the people who work in stores, restaurants, COFFEE SHOPS, etc are trained to treat customers a certain way so here is my response to this morning.

Dear Starbucks employees,

I know that at 8:30am you are busy and responsible for helping a lot of customers at the same time. I try to respect that and wait patiently for my order because after all, I'm not usually pressed for time the way others might be. However, I paid for my drink like everyone else and expect to be treated as a customer and not as someone preventing you from getting things done. I order the same coffee beverage every time I go to Starbucks and have a good idea of what it is supposed to taste like. I also know that when this order is called out at the bar, it comes out as "caramel frappucino" so if you say "caramel frappucino with coffee" it gives me the impression that there is something different or unique about this particular drink. When I question this, there is no need to look at me like I'm an idiot and respond with irritation.

Please try to keep in mind that I paid for my drink and that people like me paying for drinks is why you have this particular job. My desire to have my drink taste the way it should is not an insult to your entire being and if I'm not being rude, I don't expect to be treated like I am. If this drink cost $0.45 I probably wouldn't be as picky but it doesn't. It costs $3.45 and that is not a small amount for coffee. Try to have a little understanding that I just want my money's worth. If you paid $3.45 for a chocolate milkshake and it tasted like vanilla, you would care.

Thank you for making me another caramel frappucino this morning so that it tasted the way it is supposed to taste. I appreciate you indulging me even though you made me feel like an a-hole when I was patient and polite. Have a nice day.


1 comment:

  1. haha this would happen to you... - your sister


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